The ombudsman for short term insurance received 15 228 complaints in 2022, and complaints about motor insurance again made up most of the complaints with 4 446 (16.28%) and R39 642 212.59 finding its way back to consumers.

In South Africa, you can also lodge a complaint with the Ombudsman for Short-Term Insurance. They act as an independent mediator and can help resolve disputes between policyholders and insurance companies.